If you are not completely satisfied with a service, we ask that you return within seven days. Your original stylist would be happy to address your concerns. We also accept returns on products that have barely been used within seven days of purchase. As a courtesy, client purchases do not require a receipt.
Gift cards are available in any denomination and can be purchased online or at Blu. Cards can be used toward any service we offer though we do not deduct tips from them. Please be advised that gift cards will expire after 2 years from the purchase date and cards tied to a promotion may expire sooner. You can purchase your gift cards here.
Promotions and Discounts
Promotions/discounts may never be combined. Some exclusions may apply including blackout days during the the 3rd week in November & December and during the months of January & February.
We except Visa, Discover, and MasterCard. (Note: Gratuity may NOT be added to credit card payments.) We also accept personal checks with a valid ID and gratuity may be added to checks. For any returned checks customers must pay a $35.00 bounced check fee in addition to the initial cost of services. Payment will be due in cash within 7 business days of being notified that their check was bounced. At times, deposits are required for certain services and the deposit amount will be credited towards your service at check out.
What should I tip?
It’s customary to tip and the industry recommendation is to tip 15% of you bill, but you are not obligated to do so. However, we do appreciate you generosity.
Does the owner receive tips?
Our owner holds two jobs – Michelle is an owner on certain days and a stylist on others. When Michelle is your stylist, she is up on the latest trends and techniques and she pays a good deal of money on continuing education. Although there are benefits to owning a company, there is a lot of hard work behind the scenes, and a stylist with a high education who delivers excelled service is not easy to find. So tipping Michelle the Stylist is a nice gesture, though not obligatory.
Are you required to tip the Associate?
No, these team members are paid, and not on a commission base unless they are working on leaders off day as a stylist. In this instance, their work is checked by a team leader but priced as new talent.
Should I tip multiple people?
No. Again, 15-20% is customary, you are welcome to split among the providers, but above and beyond is not expected.
Do the providers get tips or are fees taken?
The providers each have a locked tip box, so only you and the individual provider deal with that money.